Customer Service in Vietnam
If you were Vietnamese please tell me why those couple next to my table are watching a movie on their laptop without their headphones on? Are they trying to be "dangerous"? Honestly, they are simply annoying because Highlands coffee isn't a lemon tea store at the backstreets of the Old Quarter.
And by the way, can someone explain why these bartenders are so dumb that they can't even take the right order? "Can I have Banh My and Hazelnut Jelly?", I asked. Before I finished talking, she already nodded, "Yes, Yes..". So what did I expect, she got me the wrong coffee flavor without the jelly. Oh yeah I am sitting on the couch where droplets of water from the airconditioner hit directly to my table. Guess what, the barmaid placed the snifter of coffee to which the water drops from the ceiling.
I'm darn tired of complaining, as this isn't the first time I indulged myself to the worst customer service in this country.
This article isn't stereotyping...just saying. Hope one day, these establishments would learn how to improve their services.